Ardzen

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Help Center

How do I sell?

  • Create an account (If you don’t already have one).
  • Create and publish a listing with photos, description, and pricing.
  • Once purchased, print the Ardzen generated label.
  • Box and ship.
  • Confirm shipment.
  • Get paid after buyer confirms receipt.

What can I list?

  • Women’s & men’s clothing accessories, fabrics and select home goods.

What I cannot list?

  • Illegal items, any goods or materials in which the possession, trading, selling, posting, carriage or production is prohibited by any applicable law.
  • Items that are not clothing, fabrics or fashion accessories.

In what condition can my listed item be in?

  • New: Brand new, with or without the tags or original packaging. Never used and has no flaws.
  • PreLoved - Like New: Used a few times, but still looks great. May have a few slight imperfections, which are clearly shown and mentioned in your listing.
  • PreLoved - Good: Used frequently and may have signs of wear, which are clearly shown and mentioned in your listing.

How to take appealing photos for a listing?

Creating an appealing photo for a listing is crucial to attract buyers. Here are some recommendations to help your listings stand out:

  • Lighting
    • Natural Light: Use natural light whenever possible. Shoot near a window or outside on an overcast day to avoid harsh shadows.
    • Artificial Light: If natural light isn't available, use soft-box lights or ring lights to evenly light the item.
  • Background
    • Clean Background: Use a plain, uncluttered background to make the item stand out. White or light-coloured walls or backdrops work well.
    • Consistent Background: Keep the background consistent across all your listings to create a cohesive look.
  • Staging
    • Flat Lay: Lay the item flat on a surface and arrange it neatly. Add complementary items (like accessories) to enhance the presentation.
    • Mannequin or Model: Show the item on a mannequin or model to give buyers an idea of fit and style.
    • Hanging: Hang the item on a hanger against a clean background for a straightforward presentation.
  • Detail Shots
    • Close-Ups: Include close-up shots of important details like buttons, zippers, fabric texture, tags, and any flaws.
    • Multiple Angles: Take photos from different angles (front, back, sides) to give a comprehensive view of the item.
  • Composition
    • Centered Item: Ensure the item is centered and fills the frame without being cut off.
    • Rule of Thirds: Use the rule of thirds to create a balanced and visually appealing composition.
  • Editing
    • Adjust Brightness and Contrast: Make slight adjustments to brightness and contrast to ensure the item is clearly visible.
    • Avoid Filters: Stay away from heavy filters that alter the true color and look of the item.
  • Resolution
    • High Resolution: Use a high-resolution camera or smartphone. Ensure the images are sharp and not blurry.
    • Consistent Dimensions: Crop images to square dimensions to fit Ardzen's layout without cropping important parts of the item.
  • Context
    • Styling Ideas: Show how the item can be styled. For example, if you're selling a jacket, pair it with a shirt and jeans.
    • Size Reference: If possible, provide a reference for size by including a commonly recognized object in the frame or using a model of known height.

Recommended Photo Session Steps

  • Preparation:
    • Clean and iron the item.
    • Choose a well-lit area with a clean background.
    • Gather props if needed (hangers, mannequins, accessories).
  • Setting Up:
    • Set up lighting to avoid harsh shadows.
    • Place the item in the centre of the frame.
  • Taking Photos:
    • Start with a full shot of the front of the item.
    • Take photos from all angles (front, back, sides).
    • Capture close-ups of details and tags.
    • Style the item with accessories if applicable.
  • Editing:
    • Use basic editing tools to adjust brightness and contrast.
    • Crop the images to square dimensions.
    • Ensure colour accuracy.
  • Uploading:
    • Upload the photos to Ardzen in the listing that best tells the story of the item.
    • Write a detailed description to accompany the images, highlighting key features and any flaws.

Is there a listing fee?

  • No, listing is completely free.

What are the fees for selling an item?

  • Ardzen charges a commission of 12% + tax (where applicable) on the sale price of each item. There are no listing fees, and the commission is only applied when an item is sold​.

Who sets the listing price?

  • The listing price is set by the seller.

Who pays for shipping?

  • Buyers are responsible for shipping costs at checkout.
  • Depending on your location the following shipping carriers are available:
    • Canada Post
    • USPS
    • DHL Express

Will I have to pay for tax on my purchase?

Depending on your country's requirements for online purchases you may be charged sales tax at checkout. Purchases for which Ardzen is required to charge sales tax at checkout differ between provinces/states and countries.

Will I have to pay for custom duties on my purchase?

When buying from a seller in another country additional fees and duties may apply once your purchase arrives at its destination. These are country specific and are determined by your local customs office.

What payment methods are accepted?

  • Credit card, Apple Pay and Google Pay

Are payments secure?

  • All sellers are required to establish a Stripe account in order to list an item. All payments are processed and kept secure through Stripe.

Are refunds accepted?

  • All sales are final.
  • If a buyer feels that the purchased item was misrepresented or they did not receive their purchase, open a case by emailing us.
    • If it is determined that the item was misrepresented, buyers will receive a prepaid return label to ship the item back to the seller. Once the seller receives the original order, a refund will be issued; this includes shipping and taxes that were charged for the purchase.
    • If it is determined an item is lost, Ardzen will work with the buyer to open a case with the shipping company and a refund will be granted.

How to set listing dimension and weight requirements?

  • Your listing requires package dimensions and weight so that buyers are charged the correct amount for shipping and Arzden generates the correct Canada Post, USPS or DHL Express label for shipping.

  • USPS and DHL Express offer FREE packaging to use with specific shipping rates. The dimensions you enter, are the Height, Width and Length of the shipping package you are going to use.

  • For accurate weight measurements, we recommend you use a scale. General guidelines are:

    • < 1 lb or 0.45 kg - small box or bubble mailer - light clothing items such as t-shirts or jewelry, etc.
    • < 4 lb or 1.8 kg- small or medium box - heavier clothing items, jeans, jackets, or dresses etc.
    • < 7 lb or 3.2 kg - medium box
    • < 10 lb or 4.5 kg - medium or large box
    • 10+ lb - large box

Dimensions for DHL Express packaging

DHL provides a wide variety of packaging options:

  1. DHL Flyer Bags (for documents and small items):
  • Small: 12.6" x 9.8" (32 cm x 25 cm)
  • Large: 16.5" x 12.6" (42 cm x 32 cm)
  1. DHL Box 1 (Small):
  • 13" x 10" x 1.6" (33 cm x 25 cm x 4 cm)
  1. DHL Box 2 (Medium):
  • 13.4" x 12" x 2.4" (34 cm x 30 cm x 6 cm)
  1. DHL Box 3 (Large):
  • 13.8" x 12.2" x 3.9" (35 cm x 31 cm x 10 cm)
  1. DHL Box 4 (Extra Large):
  • 18.1" x 13" x 3.9" (46 cm x 33 cm x 10 cm)
  1. DHL Jumbo Box:
  • 18.9" x 14.6" x 14.6" (48 cm x 37 cm x 37 cm)
  1. DHL Tube:
  • 37.8" x 6.7" x 6.7" (96 cm x 17 cm x 17 cm)

DHL packaging is designed for a variety of shipment types, from documents to larger parcels.

Dimensions for USPS

Here are the standard package dimensions for USPS:

  1. USPS Flat Rate Envelope:

    • 12.5" x 9.5"

  2. USPS Small Flat Rate Box:

    • 8.625" x 5.375" x 1.625"

  3. USPS Medium Flat Rate Box:

    • 11.25" x 8.75" x 6" (Top-loading)
    • 14" x 12" x 3.5" (Side-loading)

  4. USPS Large Flat Rate Box:

    • 12.25" x 12.25" x 6"

  5. USPS Flat Rate Padded Envelope:

    • 12.5" x 9.5"

  6. USPS Regional Rate Box A:

    • 10" x 7" x 4.75" (Top-loading)
    • 10.9375" x 2.375" x 12.8125" (Side-loading)

  7. USPS Regional Rate Box B:

    • 12" x 10.25" x 5"

USPS offers a range of other packaging options as well, but these are the most commonly used sizes for flat rate and regional rate shipping.

Dimensions for Canada Post

Here are the standard package dimensions for Canada Post:

  1. Canada Post Standard Envelope:
  • Maximum size: 9.6" x 6.1" (24.5 cm x 15.6 cm)
  • Maximum thickness: 0.2" (0.5 cm)
  1. Canada Post Small Parcel:
  • Minimum dimensions: 5.5" x 3.5" x 0.8" (14 cm x 9 cm x 2 cm)
  • Maximum dimensions: 23.6" x 11.8" x 7.9" (60 cm x 30 cm x 20 cm)
  1. Canada Post Medium Parcel:
  • Maximum size: 39.4" (100 cm) for any one dimension
  1. Canada Post Large Parcel:
  • Maximum size: 78.7" (200 cm) for the length + girth (L + 2W + 2H)
  • Maximum length: 59" (150 cm)
  1. Canada Post Xpresspost Box:
  • Small: 14.25" x 10.75" x 2.125" (36.2 cm x 27.3 cm x 5.4 cm)
  • Medium: 15.75" x 11.75" x 3.125" (40 cm x 30 cm x 8 cm)
  • Large: 18.25" x 12.75" x 3.625" (46.4 cm x 32.4 cm x 9.2 cm)

These are the primary packaging options used by Canada Post for their domestic and international shipping services.

How to turn on Vacation Mode?

  • Log into your account.
  • Go to Profile Settings.
  • Click on the Set Vacation Mode check box.
  • Set the Start Date and End Date.
  • Once turned on, a Vacation watermark will appear over all your listings.
  • Listings remain visible but buyers will be unable to make a purchase until after the End Date.