Ardzen

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Privacy Policy

Last updated: May 27, 2024.

Ardzen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our platform (“Platform”).

1. Information We Collect

We collect various types of information in connection with the services we provide, including but not limited to:

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, password, and other relevant details.
  • Profile Information: You may provide additional information such as Address, State, Province, ZIP/Postal code, City, and other personal details.
  • Transaction Information: When you buy or sell items, we collect information related to your transactions, including payment details and shipping addresses.
  • Communications: We collect information from your communications with us, including customer support inquiries.

1.2 Information We Automatically Collect

  • Usage Information: We collect information about your interactions with the Platform, such as the pages you visit, the features you use, and the time you spend on the Platform.
  • Device Information: We collect information about the devices you use to access the Platform, including your IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your usage of the Platform and to provide a personalized experience.

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, payment processors, and shipping partners.

1.4 Payments

We will not store or collect Your payment details. That information is provided directly to Our third-party payment processor, Stripe, whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The Stripe Privacy Policy can be viewed Here

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: To operate, maintain, and enhance the Platform and our services.
  • Account Management: To manage your account and provide customer support.
  • Transactions: To facilitate and process transactions between buyers and sellers.
  • Communications: To communicate with you about your account, transactions, and updates to our services.
  • Personalization: To personalize your experience and provide content and features tailored to your interests.
  • Security: To protect the security and integrity of the Platform and our users.
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Other Users: Information necessary to facilitate transactions, such as shipping addresses and contact details, may be shared between buyers and sellers.
  • With Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processors, shipping partners, and customer support.
  • With Third Parties for Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or security issues.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • Access and Update Information: You can access and update your account information through your account settings.
  • Delete Account: You can delete your account by Contacting us. Please note that certain information may be retained for legal or legitimate business purposes.
  • Opt-Out of Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may still receive non-promotional communications related to your account or transactions.
  • Cookie Preferences: You can manage your cookie preferences through your browser settings.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

The Platform is not intended for use by individuals under the age of majority. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information.

7. International Users

If you are accessing the Platform from outside of Canada, please note that your information may be transferred to, stored, and processed in Canada or other countries where our servers are located. By using the Platform, you consent to the transfer of your information to these countries.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on the Platform. Your continued use of the Platform after the changes have been posted will constitute your acceptance of the changes.